Here is an excellent article on how to request support faster. To resume:
When you have a problem with your website or if you need something changed you need to know it can be done quickly and correctly without needing to enter into a back and forth email exchange. From the view of the person performing the work, they need to understand 100% what the problem is and […]
Read the article from Renegade Empire: How to Request Support That Gets Solved Faster - Renegade Empire
Today, I discovered a fantastic plugin called Sidekick. They offer you a step by step guide like how to add a page or create a post.
They said that it's a "Real-time, voice-guided WordPress training and support straight from your dashboard."
I tried it and I am very impressed by how it's easy to use and how you can learn quickly how to use the dashboard, how to create a page or a post... etc.
If you are new to WordPress, it's the must have plugin to learn how to do things inside your dashboard...
Play with it now: