Here is an excellent article on how to request support faster. To resume:

  1. Useful subject line
  2. Clear details and screenshots

    When you have a problem with your website or if you need something changed you need to know it can be done quickly and correctly without needing to enter into a back and forth email exchange. From the view of the person performing the work, they need to understand 100% what the problem is and […]

Read the article from Renegade Empire: How to Request Support That Gets Solved Faster - Renegade Empire

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