The Care Plan (also known as a Maintenance Plan) is a month-to-month contract for WP Expert to provide ongoing services for your website. Ongoing maintenance of your website for backups, updates, licenses, support, security and any edits is crucial to your website’s success. Do to the nature of technology and content management systems, monitoring these aspects is a necessity.
Cancel any time– everything is month to month (but you do pre-pay each month’s service).
What does the Care Plan cover?
Hosting. Your website will be hosted on WP Expert’s cloud servers so that it can be delivered to users across the world. Our servers are some of the fastest in the industry and have 99.9% uptime.
Security. Like any software, your website could be vulnerable to hackers and viruses. Our premium security platforms help protect your site against attacks that can infect destroy your website. This paired with off-site backups is the best plan you can have in place to ensure your website is secure. If anything were to happen, the backups will have your site back up and running in no time.
Website & Database Backups. Included in your care plan are scheduled backups- so you never lose a thing. Technology is fickle some times, but should anything go wrong, we can have your site back up and running in minutes.
Software Updates. Most content management systems (CMS), especially open-sourced software like WordPress, are frequently updated for functionality and security. While these updates happen sporadically, WP Expert will download and install updates once a month (excluding crucial security updates, which will be installed as they become available). Updates will include any 3rd party plugins, software or applications.
Licenses. Your site likely uses 3rd party plugins that are licensed to WP Expert Web Design via a GPL license which allows us to use our license on your site. With our Care Plan you can retain the use of our license to ensure all updates to any of our roster of plugins. If you choose to forgo a Care Plan, the licenses for these plugins will be removed from your website but you will retain the functionality of the plugins up to the date the license was removed. You can acquire your own license for any of these plugins. For more information on what plugins you have and where they can be purchased, please email email@example.com. It’s possible not ALL of your licenses will be covered under your maintenance plan. If WP Expert Web Design has purchased a license that is for your use only we will inform you of what the renewal fees will be (otherwise assume we have it all covered!).
Analytics. Our Care Plan members will receive access to a Google Analytics dashboard. Google Analytics allow you to track the usage of your website including visits, page views, demographics, traffic acquisition, and much more.
Maintenance. It is likely that as time goes by you will want to make changes to your website. WP Expert’s hourly rate to make changes is $125.00 per hour. Care Plan Plus members will receive four “15-Minute-Tasks” every month. This could include copy change, edits to photographs, or any other website change that can be done in 30 minutes or less. Any request that goes beyond the 30 minute cap will be billed at an hourly rate of $125 per hour.
What the Base Care Plan does NOT cover.
- Any edit your page that requires more than 30 minutes.
- Care plans do not include any graphic design. Any creation of ads, flyers, logos or graphics will be billed at our hourly rate of $125.00 per hour.
- The Care Plan does not cover any social media management, directory listings (such as Google, Yahoo, Yelp, etc).
- Domain registration is not included in your care package. Domains are typically registered annually. We can handle that fee and registration for you, but you will be billed accordingly.
- Ongoing Search Engine Optimization monitoring and strategy.
Your Care Plan invoice will be automatically issued on the same day every month. The invoice due upon receipt. After 15 days of non-payment you will receive a notice of past-due invoice. After 30 days your hosting account will be shut down and you will have an additional 30 days to ask for a backup of your site. In order to restore service you will have to get current on all bills, and setup automatic drafts for each month’s bill. After 90 days late payment you will no longer be eligible for a Care Plan and we will not be required to provide you with a backup of your site. You can request a backup at any time.